Digital BSS (Business Support System) platform, is a comprehensive, cloud-native solution designed to drive digital transformation for Communication Service Providers (CSPs). It integrates advanced technologies like 5G, AI/ML, and cloud computing to enhance operational efficiency, customer engagement, and revenue generation.
Key Features & Capabilities
- 5G-Ready & Cloud-Native Architecture: Supports rapid deployment and scalability, facilitating faster time-to-market for new services.
- AI-Driven Analytics: Utilizes artificial intelligence to gain deeper customer insights, enabling personalized offerings and improved decision-making.
- Pre-Built Customer Journeys: Includes over 80 predefined customer journeys and 150+ out-of-the-box reports to streamline onboarding and service delivery.
- TM Forum ODA Compliant Open APIs: Ensures seamless integration with existing systems and promotes interoperability.
- Customer 360 View: Provides a holistic view of customer interactions, enhancing engagement and satisfaction.
- Enterprise-Grade Billing & Charging: Offers robust billing solutions to manage complex pricing models and revenue streams.
Core Modules
- Customer Relationship Management (CRM): Manages customer interactions and data throughout the customer lifecycle.
- Billing & Invoicing: Automates billing processes to ensure accuracy and efficiency.
- Partner Management: Facilitates onboarding and collaboration with partners to expand service offerings.
- Order Management: Streamlines customer and service order processes to reduce errors and improve fulfillment times.
- Number Management System: Automates the provisioning and management of numbering resources.
- Sales Lead Management: Tracks and manages sales leads to optimize conversion rates.
- Self-Care Portal: Empowers customers with self-service capabilities, reducing support costs and enhancing user experience.
- Case Management: Efficiently handles customer inquiries and issues across multiple channels.
- Subscription Management: Manages customer subscriptions, including modifications and cancellations.
- Unified Product Catalog: Centralizes product information to streamline sales and provisioning processes.
Accelerated Go-to-Market
Pre-configured processes and open APIs reduce deployment times for new services.
Operational Efficiency
Automation and AI reduce manual tasks, lowering operational expenditures (OpEx).
Enhanced Customer Experience
Personalized interactions and self-service options increase customer satisfaction and loyalty.
Revenue Growth
Advanced analytics and flexible billing models open new monetization opportunities.